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I'm having trouble getting programs to play/video is skipping.

If you're watching Showtime on a web browser on your computer:

  1. Check your bandwidth. For the best experience, we recommend a downstream bandwidth of 3 Megabits per second (Mbps) or higher.
  2. Check that no other bandwidth or memory intensive applications are running. If you have other browsers or browser tabs open, try closing them and see if that improves performance.
  3. Check that any antivirus software or firewalls are not blocking content playback.
  4. Try restarting the browser, and if that doesn't help try restarting the computer.

If you're watching on an iPhone®, iPad® or iPod touch®:

  1. Check the type and speed of your internet connection. The SHOWTIME app requires a Wi-Fi, 3G or higher connection. We recommend a downstream bandwidth of 400 Kbps or higher for iPhone® and iPod touch® touch® and a downstream bandwidth of 700 Kbps or higher for iPad®. We adjust our stream based on your bandwidth. We strongly recommend using the SHOWTIME streaming service app with a Wi-Fi connection.
  2. Closing and reopening the app: On Your iPhone®, iPad®, and iPod touch®: Tap the 'Home' button to background the SHOWTIME app. Double tap the home button; the screen will zoom out to a view of backgrounded apps. Locate the SHOWTIME app and swipe it upwards to force quit the app. Tap the home button once more and reopen the app.

If you're watching on a Roku Streaming Player:

  1. Check that your device has an active high-speed internet connection. We strongly recommend a downstream bandwidth of 3 Mbps or higher.
  2. Remove the SHOWTIME channel by selecting it in 'My Channels,' pressing the * button and choosing ‘Cancel Subscription' then 'Remove Channel.’ 
  3. Go to Roku Setting > System > System Restart.
  4. Re-add the channel from the channel store and re-open the channel. 
  5. Sign back into SHOWTIME on the Roku device.
  6. Be sure to go to my.roku.com, manage subscriptions and click restart Showtime Subscription so that your SHOWTIME subscription is renewed at the end of the billing cycle.

*To test your network speed on your Roku streaming player:

  1. Sign into your Roku account online.
  2. Navigate to https://owner.roku.com/Add/speedtest.
  3. Proceed with adding the Speed Test channel.
  4. On your Roku device, go to Setting > System > System Update.
  5. Once the update is complete, you should see the Speed Test channel.
  6. Launch Speed Test and select the closest server near you.

If you're watching on an Apple TV®:

  1. Check that your device has an active high-speed internet connection. We strongly recommend a downstream bandwidth of 3 Mbps or higher.
  2. Close and restart SHOWTIME.
  3. Restart your Apple TV.

If you're watching on an Android mobile phone or tablet or Fire Tablet/Kindle Fire:

  1. Check that your device is connected to Wi-Fi or a cellular network
  2. Test your internet speed with an app such Speedtest.net Mobile Speed Test. Showtime recommends a download speed of at least 1.5 Mbps.
  3. If you continue to experience playback issues, please contact customer support.f you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using.
  4. If you are well above the recommended download speed, then force quit the SHOWTIME app from the device Settings and then reopen the app.
  5. If the video is skipping, try stopping and restarting the video.
  6. If you continue to experience playback issues, please contact customer support.

If you're watching on an Android TV, Fire TV or Fire TV Stick:

  1. Check that your device is connected to Wi-Fi or an Ethernet cable
  2. Test your internet speed with an app such Speedtest.net Mobile Speed Test. Showtime recommends a download speed of at least 1.5 Mbps.
  3. If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using. Additionally, if your device is connected via Wi-Fi, try connecting via Ethernet cable
  4. If you are well above the recommended download speed, then force quit the SHOWTIME app from the device Settings and then reopen the app.
  5. If the video is skipping, try stopping and restarting the video.
  6. If you continue to experience playback issues, please contact customer support.

If you’re watching on a Samsung Smart TV:

  1. Check that your device is connected to Wi-Fi or an Ethernet cable.
  2. Test your internet speed with an app such as Speedtest.net Mobile Speed Test. We recommend a download speed of at least 1.5 Mbps.
  3. If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using. Additionally, if your device is connected via Wi-Fi, try connecting via Ethernet cable.
  4. If you are well above the recommended download speed, then force quit the SHOWTIME application by holding down the Back button on your Samsung Smart TV remote and then re-open the app.
  5. If the video is skipping, try stopping and restarting the video.
  6. If you continue to experience playback issues, please contact customer support.

If you’re watching on an Xbox One:

  1. Check that your device is connected to Wi-Fi or an Ethernet cable.
  2. Test your internet speed with an app such as Speedtest.net Mobile Speed Test. We recommend a download speed of at least 1.5 Mbps.
  3. If you are near the recommended download speed, make sure that other devices are not connected to the same network that you are using. Additionally, if your device is connected via Wi-Fi, then connect via Ethernet cable.
  4. If you are well above the recommended download speed, quit the SHOWTIME app and then re-open the app. To quit, go to the Xbox One Home screen, highlight the SHOWTIME app, press the Menu button, then select ‘Quit’ from the Menu.
  5. If the video is skipping, try stopping and restarting the video.
  6. If you continue to experience playback issues, please contact customer support.
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